PRIVACY POLICY

​​Last updated: 12/11/2025

 

Elumoria is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, elumoria.com, or make a purchase from us.

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1. Information We Collect

We collect the following types of information when you use our website:

a) Personal Information

Provided by you when placing an order or contacting us:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Payment information (processed securely through Wix/Stripe/PayPal — we do not store your credit card details)

b) Automatically Collected Information

Collected through cookies and analytics tools:

• IP address

• Browser type and device information

• Pages visited and time spent on the site

• Referring website

c) Optional Information

Provided when you interact with us:

• Messages sent through our contact form

• Product reviews

• Newsletter subscription information

 

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Communicate with you about orders, updates, and support

• Improve our website and customer experience

• Send promotional emails (only if you subscribe)

• Detect and prevent fraud or unauthorized activity

• Comply with legal obligations

We never sell your personal information.

 

3. How Your Information Is Stored and Protected

Your information is stored securely through Wix and trusted third-party service providers.
We use:

• Encrypted payment gateways

• Secure servers

• Access controls

• Industry-standard security measures

While we take appropriate steps to protect your information, no method of online transmission is 100% secure.

 

4. Sharing Your Information

We may share necessary information with:

a) Service Providers

To process orders and deliver products:

• Payment processors (Wix Payments, Stripe, PayPal)

• Shipping carriers

• Email marketing platforms (only if subscribed)

b) Legal Requirements

We may disclose information if required by law, such as responding to legal requests or preventing fraud.

We do not sell or rent your information to third parties.

 

5. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience. Cookies help us:

• Remember your cart items

• Understand visitor behaviour

• Improve website performance

You can disable cookies in your browser settings, but parts of the site may not function properly.

 

6. Your Rights

You have the right to:

• Access the information we have about you

• Request corrections to inaccurate data

• Request deletion of your personal information (with legal exceptions)

• Withdraw consent for marketing emails anytime

• Ask questions about how your data is used

To make a request, contact us at:
support@elumori.com

 

7. Email Communications

If you subscribe to our newsletter or opt in during checkout, you may receive:

• Promotions

• Product updates

• Educational content

You can unsubscribe at any time by clicking “Unsubscribe” in any email.

 

8. Children’s Privacy

Our website is not intended for individuals under 16.
We do not knowingly collect personal information from children.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated date.

 

10. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us:

Elumoria
Calgary, Alberta, Canada
Email: support@elumori.com
Phone: +1 (403) 337-7909