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SHIPPING POLICY

Last updated: 12/11/2025

 

Thank you for shopping with Elumoria.
We are committed to delivering your products safely, quickly, and with full transparency.
This Shipping Policy explains our shipping methods, timelines, costs, and procedures.

 

1. Processing Times

Order processing time: 1–2 business days

(Orders placed on weekends or holidays will be processed the next business day.)

During high-volume periods (product launches, seasonal sales), processing may take an additional 1–2 days.

We will notify you if any significant delay occurs.

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2. Shipping Locations

Elumoria currently ships to:

  • Canada (all provinces and territories)

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3. Shipping Methods & Delivery Times

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days

  • Express Shipping: 1–2 business days

Delivery timelines depend on location and the courier.

 

4. Shipping Rates

Shipping rates are calculated at checkout based on:

  • Shipping address

  • Weight of the order

  • Selected shipping method

We occasionally offer free shipping promotions, which will be announced on our website.

 

5. Order Tracking

Once your order ships, you will receive a tracking number via email.
Tracking updates may take 12–24 hours to appear after the package is scanned.

 

6. Incorrect Addresses

Please ensure your shipping address is accurate at checkout.

If a package is returned due to an incorrect or incomplete address:

  • You may be responsible for a reshipping fee.

  • Refunds for returned packages will exclude original shipping costs.

If you notice an error, contact us immediately at support@elumoria.com.

 

7. Lost or Delayed Shipments

If your package is delayed or tracking has not updated for several days, contact us and we will assist.

For lost packages:

  • We will open an investigation with the courier.

  • If confirmed lost, we will resend or refund your order.

Elumoria is not responsible for packages marked as "delivered" by the courier.

 

8. Damaged Items

If your order arrives damaged:

  1. Take photos of the packaging and items

  2. Contact us within 48 hours

  3. Email: support@elumoria.com

We will replace damaged items at no additional cost.

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