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TERMS & CONDITIONS

Last updated: 12/11/2025

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Welcome to Elumoria. By accessing or using our website (elumoria.com), purchasing products, or interacting with our services, you agree to the following Terms & Conditions.
Please read them carefully.

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1. General Information

These Terms & Conditions apply to all visitors, customers, and users of our website.
By using our website, you confirm that you are at least 16 years old and legally able to enter into a contract.

Elumoria reserves the right to update or modify these Terms at any time. Changes will be posted on this page with an updated date.

 

2. Use of Website

You agree not to:

  • Use the website for illegal or unauthorized purposes

  • Attempt to damage, hack, or disrupt our systems

  • Copy or misuse any content, images, branding, or materials

  • Engage in fraudulent or misleading activity

Violations may result in termination of access without notice.

 

3. Product Information

We make every effort to display accurate product descriptions, ingredients, pricing, and images.
However:

  • Colors may vary slightly due to screen settings

  • Product packaging may differ from images

  • Information may change without notice

We do not guarantee that the website is error-free or uninterrupted.

 

4. Pricing & Payments

All prices are listed in Canadian Dollars (CAD) unless otherwise stated.

We reserve the right to:

  • Change prices without notice

  • Correct pricing errors

  • Limit or refuse orders

Payments are processed securely through Wix Payments / Stripe / PayPal.
We do not store your credit card details.

 

5. Orders & Acceptance

When you place an order, you will receive an email confirmation.
This does NOT guarantee acceptance of your order.

We may cancel an order if:

  • The product is out of stock

  • Payment cannot be processed

  • Fraud is suspected

  • Shipping to your location is not possible

If an order is cancelled, you will receive a full refund.

 

6. Shipping & Delivery

Shipping times are estimates only and not guaranteed.
Please review our Shipping Policy for detailed information.

We are not responsible for delays caused by couriers, customs, weather, or incorrect addresses.

 

7. Returns & Refunds

Please review our Refund Policy for complete details.
Returned products must be unused, unopened, and in original condition unless damaged or defective upon arrival.

 

8. Skincare Disclaimer

Elumoria provides natural skincare oils, but:

  • Results may vary from person to person

  • Customers are responsible for patch-testing products before use

  • Products are not intended to diagnose, treat, or cure medical conditions

If irritation occurs, discontinue use immediately.
Consult a physician if you have sensitive skin, allergies, or medical concerns.

 

9. Intellectual Property

All content on this website—including text, images, graphics, logos, branding, packaging designs, and product descriptions—is the property of Elumoria and protected by copyright laws.

You may NOT:

  • Copy

  • Reproduce

  • Sell

  • Distribute

  • Modify

Any content without written permission.

 

10. Third-Party Links

Our website may include links to third-party websites.
We are not responsible for the content, accuracy, or practices of any external sites.

You access third-party links at your own risk.

 

11. Limitation of Liability

To the fullest extent permitted by law:

  • Elumoria is not liable for any indirect, incidental, or consequential damages

  • We are not liable for delays, errors, or interruptions in website use

  • We are not liable for adverse reactions related to product misuse

Our total liability is limited to the amount you paid for the product.

 

12. Indemnification

You agree to indemnify, defend, and hold harmless Elumoria and its owners from any claims, damages, or expenses resulting from:

  • your misuse of the website or products

  • your violation of these Terms

  • your infringement of intellectual property rights

 

13. Governing Law

These Terms are governed by the laws of Alberta, Canada.
Any disputes shall be resolved in the courts of Alberta.

 

14. Contact Information

If you have questions about these Terms & Conditions, contact us:

Elumoria
Calgary, Alberta, Canada
Email: support@elumoria.com
Phone: +1 (403) 337-7909

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